Potential and Challenges of Digital Governance at the Local Level in Central Sulawesi, Indonesia

Kisman Karinda, Erwin Nursin, Muhammad Sawir, Thanaporn Sriyakul

Abstract


Many countries, as well as several regions in Indonesia, are adopting digital government with the urgency that this approach is helpful as a bridge to good governance. However, more examination is needed to see both the opportunities and obstacles of digital government by assessing cases at the local level. This research analyses the potential and challenges of developing digital government locally with a case study in Central Sulawesi Province. The region was selected for analysis because Central Sulawesi has developed the necessary telecommunications infrastructure and internet access. The study relies on online research methods to collect data and information via the internet and other digital technology. This study employs NVivo 12 Plus for analysis. The findings of this research reveal that Central Sulawesi has great potential in developing digital government, such as optimising data management, accelerating administrative processes and increasing citizen involvement. However, the study also identifies challenges, such as poor access to digital infrastructure in rural areas and limited digital skills among government employees. Therefore, strong efforts are needed to expand the reach of internet access, improve digital skills and increase citizen participation in the development of digital government. This research provides an in-depth understanding of the potential and challenges of developing digital government in Central Sulawesi as well as relevant policy recommendations to increase digital adaptation at the local level.

Keywords


Digital Governance; Digital Services; Technology Adaption

Full Text:

PDF

References


Abdou, A. M. (2021). Good governance and COVID-19: The digital bureaucracy to response the pandemic (Singapore as a model). Journal of Public Affairs, 21(4), 1–10. https://doi.org/10.1002/pa.2656

Abdulkareem, A. K., & Mohd Ramli, R. (2022). Does trust in e-government influence the performance of e-government? An integration of information system success model and public value theory. Transforming Government: People, Process and Policy, 16(1), 1–17. https://doi.org/10.1108/TG-01-2021-0001

Agozie, D. Q., & Kaya, T. (2021). Discerning the effect of privacy information transparency on privacy fatigue in e-government. Government Information Quarterly, 38(4), 101601. https://doi.org/10.1016/j.giq.2021.101601

Alam, M. K. (2021). A systematic qualitative case study: questions, data collection, NVivo analysis and saturation. Qualitative Research in Organizations and Management: An International Journal, 16(1), 1–31. https://doi.org/10.1108/QROM-09-2019-1825

Alhebaishi, N., Wang, L., Jajodia, S., & Singhal, A. (2017). Threat modeling for cloud data center infrastructures. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 10128 LNCS, 302–319. https://doi.org/10.1007/978-3-319-51966-1_20

Aminah, S., Ditari, Y., Kumaralalita, L., Hidayanto, A. N., Phusavat, K., & Anussornnitisarn, P. (2018). E-procurement system success factors and their impact on transparency perceptions: Perspectives from the supplier side. Electronic Government, 14(2), 177–199. https://doi.org/10.1504/EG.2018.090929

Amosun, T. S., Chu, J., Rufai, O. H., Muhideen, S., Shahani, R., & Gonlepa, M. K. (2022). Does e-government help shape citizens’ engagement during the COVID-19 crisis? A study of mediational effects of how citizens perceive the government. Online Information Review, 46(5), 846–866. https://doi.org/10.1108/OIR-10-2020-0478

Anand, R., Medhavi, S., Soni, V., Malhotra, C., & Banwet, D. K. (2018). Transforming information security governance in India (A SAP-LAP based case study of security, IT policy and e-governance). Information and Computer Security, 26(1), 58–90. https://doi.org/10.1108/ICS-12-2016-0090

Ansell, C., Sørensen, E., & Torfing, J. (2021). The COVID-19 pandemic as a game changer for public administration and leadership? The need for robust governance responses to turbulent problems. Public Management Review, 23(7), 949–960. https://doi.org/10.1080/14719037.2020.1820272

Apriliyanti, I. D., Kusumasari, B., Pramusinto, A., & Setianto, W. A. (2021). Digital divide in ASEAN member states: analyzing the critical factors for successful e-government programs. Online Information Review, 45(2), 440–460.

Ariana, S., Azim, C., & Antoni, D. (2020). Clustering of ICT human resources capacity in the implementation of E-government in expansion area: a case study from pali regency. Cogent Business and Management, 7(1), 1754103.

Baharuddin, T., Qodir, Z., & Loilatu, M. J. (2022). Government Website Performance during Covid-19 : Comparative Study Yogyakarta and South Sulawesi , Indonesia. Journal of Governance and Public Policy, 9(2), 109–123.

Bhuiyan, S. H. (2011). Modernizing Bangladesh public administration through e-governance: Benefits and challenges. Government Information Quarterly, 28(1), 54–65. https://doi.org/10.1016/j.giq.2010.04.006

Castro, C., & Lopes, I. C. (2022). E-Government as a Tool in Controlling Corruption. International Journal of Public Administration, 1–14.

Chang, L. Y. C., & Coppel, N. (2020). Building cyber security awareness in a developing country: Lessons from Myanmar. Computers and Security, 97, 101959.

Chen, T., Liang, Z., Yi, H., & Chen, S. (2023). Responsive E-government in China: A way of gaining public support. Government Information Quarterly, 40(3), 101809.

Chen, Y. C., Hu, L. T., Tseng, K. C., Juang, W. J., & Chang, C. K. (2019). Cross-boundary e-government systems: Determinants of performance. Government Information Quarterly, 36(3), 449–459. https://doi.org/10.1016/j.giq.2019.02.001

Chen, Y. C., & Kim, Y. (2019). Adoption of e-government services by small municipalities. International Journal of Organization Theory and Behavior, 22(2), 174–190.

Chohan, S. R., & Hu, G. (2022). Strengthening digital inclusion through e-government: cohesive ICT training programs to intensify digital competency. Information Technology for Development, 28(1), 16–38.

Cohen, S., Manes Rossi, F., Caperchione, E., & Brusca, I. (2019). Local government administration systems and local government accounting information needs: is there a mismatch? International Review of Administrative Sciences, 85(4), 708–725. https://doi.org/10.1177/0020852317748732

Connolly, R., Bannister, F., & Kearney, A. (2010). Government website service quality: A study of the Irish revenue online service. European Journal of Information Systems, 19(6), 649–667. https://doi.org/10.1057/ejis.2010.45

Contreras-Espinosa, R. S., & Blanco-M, A. (2022). A Literature Review of E-government Services with Gamification Elements. International Journal of Public Administration, 45(13), 964–980. https://doi.org/10.1080/01900692.2021.1930042

Cordella, A., & Paletti, A. (2019). Government as a platform, orchestration, and public value creation: The Italian case. Government Information Quarterly, 36(4), 101409. https://doi.org/10.1016/j.giq.2019.101409

Dahiya, D., & Mathew, S. K. (2016). IT assets, IT infrastructure performance and IT capability: a framework for e-government. Transforming Government: People , Process and Policy, 10(23), 411–433. https://doi.org/10.1108/TG-07-2015-0031

Diegtiar, O. A., Kravchenko, T. A., Yevmieshkina, O. L., Sych, T. V., & Linetska, Y. M. (2023). Optimisation of information and communication systems of local government. Electronic Government, 19(6), 734–746. https://doi.org/10.1504/EG.2023.134019

Dobrolyubova, E., Klochkova, E., & Alexandrov, O. (2019). Digitalization and Effective Government: What Is the Cause and What Is the Effect? International Conference on Digital Transformation and Global Society, 55–67. https://doi.org/10.1007/978-3-030-37858-5_5

Guenduez, A. A., Mettler, T., & Schedler, K. (2020). Citizen Participation in Smart Government: A Conceptual Model and Two IoT Case Studies. In J. R. Gil-Garcia, T. A. Pardo, & M. Gasco-Hernandez (Eds.), Beyond Smart and Connected Governments (pp. 189–209). Springer, Cham. https://doi.org/10.1007/978-3-030-37464-8_1

Harakan, A., Abdillah, A., Said, T. G., Mujizatullah, M., & Gray, S. (2024). Big Data and Security: A Review of Social Media Risks and Insights for Indonesia. Journal of Governance and Public Policy, 11(1), 14–32.

Hariguna, T., Ruangkanjanases, A., & Sarmini. (2021). Public behavior as an output of e-government service: the role of new technology integrated in e-government and antecedent of relationship quality. Sustainability (Switzerland), 13(13), 7464. https://doi.org/10.3390/su13137464

Harricharan, M., & Bhopal, K. (2014). Using blogs in qualitative educational research: an exploration of method. International Journal of Research and Method in Education, 37(3), 324–343. https://doi.org/10.1080/1743727X.2014.885009

Höchtl, J., Parycek, P., & Schöllhammer, R. (2016). Big data in the policy cycle: Policy decision making in the digital era. Journal of Organizational Computing and Electronic Commerce, 26(1–2), 147–169.

Ibrahim, A. H. H., Baharuddin, T., & Wance, M. (2023). Bibliometric Analysis of E-Government and Trust : A Lesson for Indonesia. Jurnal Borneo Administrator, 19(3), 269–284. https://doi.org/10.24258/jba.v19i3.1303

Ismagilova, E., Hughes, L., Dwivedi, Y. K., & Raman, K. R. (2019). Smart cities: Advances in research—An information systems perspective. International Journal of Information Management, 47, 88–100.

Jacob, D. W., Fudzee, M. F. M., Salamat, M. A., & Herawan, T. (2019). A review of the generic end-user adoption of e-government services. International Review of Administrative Sciences, 85(4), 799–818. https://doi.org/10.1177/0020852319861895

Kariuki, P., Ofusori, L., & Goyayi, M. (2019). E-government and citizen experiences in South Africa: ETheKwini metropolitan case study. ACM International Conference Proceeding Series, Part F1481, 478–480.

Khan, S., Umer, R., Umer, S., & Naqvi, S. (2021). Antecedents of trust in using social media for E-government services: An empirical study in Pakistan. Technology in Society, 64, 101400. https://doi.org/10.1016/j.techsoc.2020.101400

Kopackova, H., Komarkova, J., & Horak, O. (2022). Enhancing the diffusion of e-participation tools in smart cities. Cities, 125, 103640.

Larsson, K. K. (2021). Digitization or equality: When government automation covers some, but not all citizens. Government Information Quarterly, 38(1), 101547. https://doi.org/10.1016/j.giq.2020.101547

Lau, T. Y., Aboulhoson, M., Lin, C., & Atkin, D. J. (2008). Adoption of e-government in three Latin American countries: Argentina, Brazil and Mexico. Telecommunications Policy, 32(2), 88–100. https://doi.org/10.1016/j.telpol.2007.07.007

Lee-Geiller, S., & Lee, T. (David). (2019). Using government websites to enhance democratic E-governance: A conceptual model for evaluation. Government Information Quarterly, 36(2), 208–225. https://doi.org/10.1016/j.giq.2019.01.003

Li, W., & Xue, L. (2021). Analyzing the critical factors influencing post-use trust and its impact on Citizens’ continuous-use intention of E-Government: Evidence from Chinese municipalities. Sustainability (Switzerland), 13(14), 7698.

Local government in Central Sulawesi. (2023). Pemerintah Provinsi Sulawesi Tengah. Sultengprov.go.id. https://sultengprov.go.id/

Long, Y., Li, X., Wei, W., & Long, N. (2022). Data Governance Architecture of Digital Grid Based on Blockchain Technology and Nanomaterial Technology. In Integrated Ferroelectrics (Vol. 228, Issue 1, pp. 35–50).

Lv, Z., Li, X., Wang, W., Zhang, B., Hu, J., & Feng, S. (2018). Government affairs service platform for smart city. Future Generation Computer Systems, 81, 443–451. https://doi.org/10.1016/j.future.2017.08.047

Malodia, S., Dhir, A., Mishra, M., & Bhatti, Z. A. (2021). Future of e-Government: An integrated conceptual framework. Technological Forecasting and Social Change, 173, 121102. https://doi.org/10.1016/j.techfore.2021.121102

Manoharan, A. P., & Carrizales, T. (2021). Ethical Privacy Policies for E-Government Websites _ Emerald Insight. In Corruption in the Public Sector: An International Perspective (Vol. 34, pp. 129–137). Emerald Publishing Limited.

Mansoor, M. (2021). Citizens’ trust in government as a function of good governance and government agency’s provision of quality information on social media during COVID-19. Government Information Quarterly, 38(4), 101597.

Mergel, I. (2019). Digital service teams in government. Government Information Quarterly, 36(4), 101389. https://doi.org/10.1016/j.giq.2019.07.001

Moynihan, D. P., & Pandey, S. K. (2010). The big question for performance management: Why do managers use performance information? Journal of Public Administration Research and Theory, 20(4), 849–866. https://doi.org/10.1093/jopart/muq004

Mutula, S. M. (2008). Comparison of sub-Saharan Africa’s e-government status with developed and transitional nations. Information Management and Computer Security, 16(3), 235–250. https://doi.org/10.1108/09685220810893199

Nurdin, M., & Baharuddin, T. (2023). Capacity Building Challenges and Strategies in the Development of New Capital City of Indonesia. Jurnal Bina Praja, 15(2), 221–232. https://doi.org/10.21787/jbp.15.2023.221-232

Olanrewaju, A. S. T., Hossain, M. A., Whiteside, N., & Mercieca, P. (2020). Social media and entrepreneurship research: A literature review. International Journal of Information Management, 50, 90–110. https://doi.org/10.1016/j.ijinfomgt.2019.05.011

Pemerintah Provinsi. (2023). Tingkatkan Indeks SPBE Tahun 2023, DKIPS Sulteng Adakan Sosialisasi. Sultengprov.go.id. https://sultengprov.go.id/daerah/tingkatkan-indeks-spbe-tahun-2023-dkips-sulteng-adakan-sosialisasi/

Pérez-Morote, R., Pontones-Rosa, C., & Núñez-Chicharro, M. (2020). The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries. Technological Forecasting and Social Change, 154, 119973. https://doi.org/10.1016/j.techfore.2020.119973

Pilemalm, S., Lindgren, I., & Ramsell, E. (2016). Emerging forms of inter-organizational and cross-sector collaborations in e-government initiatives: Implications for participative development of information systems. Transforming Government: People, Process and Policy, 10(4), 605–636. https://doi.org/10.1108/TG-12-2015-0055

Porwol, L., Ojo, A., & Breslin, J. G. (2016). An ontology for next generation e-Participation initiatives. Government Information Quarterly, 33(3), 583–594.

Purwanto, A., Zuiderwijk, A., & Janssen, M. (2020). Citizen engagement with open government data: Lessons learned from Indonesia’s presidential election. In Transforming Government: People, Process and Policy, 14(1).

Ramli, R. M. (2017). E-government implementation challenges in malaysia and south korea: A comparative study. Electronic Journal of Information Systems in Developing Countries, 80(1), 1–26. https://doi.org/10.1002/j.1681-4835.2017.tb00591.x

Reggi, L., & Gil-Garcia, J. R. (2021). Addressing territorial digital divides through ICT strategies: Are investment decisions consistent with local needs? Government Information Quarterly, 38(2), 101562. https://doi.org/10.1016/j.giq.2020.101562

Ridwan, M., & Masrafi, L. (2022). Kemenkominfo: Pembangunan 300 menara BTS di Sulteng rampung 2022. Antaranews.com. https://sulteng.antaranews.com/berita/242217/kemenkominfo-pembangunan-300-menara-bts-di-sulteng-rampung-2022

Rifaid, Abdurrahman, Baharuddin, T., & Kusuma, B. M. A. (2023). Smart City Development in the New Capital City : Indonesian Government Plans. Journal of Contemporary Governance and Public Policy, 4(2), 115–130.

Sabani, A. (2020). Investigating the influence of transparency on the adoption of e-Government in Indonesia. Journal of Science and Technology Policy Management, 12(2), 236–255. https://doi.org/10.1108/JSTPM-03-2020-0046

Sharma, S. K., Metri, B., Dwivedi, Y. K., & Rana, N. P. (2021). Challenges common service centers (CSCs) face in delivering e-government services in rural India. Government Information Quarterly, 38(2). https://doi.org/10.1016/j.giq.2021.101573

Smith, S., & Jamieson, R. (2006). Determining key factors in E-government information system security. Information Systems Management, 23(2), 23–32.

Sterrenberg, G., & L’Espoir Decosta, P. (2023). Identifying the crucial factors of e-government success from the perspective of Australian citizens living with disability using a public value approach. Government Information Quarterly, 40(3), 101813. https://doi.org/10.1016/j.giq.2023.101813

Styrin, E., Mossberger, K., & Zhulin, A. (2022). Government as a platform: Intergovernmental participation for public services in the Russian Federation. Government Information Quarterly, 39(1), 101627.

Sun, T. Q., & Medaglia, R. (2019). Mapping the challenges of Artificial Intelligence in the public sector: Evidence from public healthcare. Government Information Quarterly, 36(2), 368–383. https://doi.org/10.1016/j.giq.2018.09.008

Thompson, N., Mullins, A., & Chongsutakawewong, T. (2020). Does high e-government adoption assure stronger security? Results from a cross-country analysis of Australia and Thailand. Government Information Quarterly, 37(1), 101408. https://doi.org/10.1016/j.giq.2019.101408

Torfing, J., Sørensen, E., & Røiseland, A. (2019). Transforming the Public Sector Into an Arena for Co-Creation: Barriers, Drivers, Benefits, and Ways Forward. Administration and Society, 51(5), 795–825.

van Zoonen, L. (2020). Data governance and citizen participation in the digital welfare state. Data & Policy, 2, e10. https://doi.org/10.1017/dap.2020.10

Weerakkody, V., El-Haddadeh, R., Al-Sobhi, F., Shareef, M. A., & Dwivedi, Y. K. (2013). Examining the influence of intermediaries in facilitating e-government adoption: An empirical investigation. International Journal of Information Management, 33(5), 716–725. https://doi.org/10.1016/j.ijinfomgt.2013.05.001

Wescott, C. G. (2001). E-Government in the Asia-pacific region. Asian Journal of Political Science, 9(2), 1–24. https://doi.org/10.1080/02185370108434189

Yang, L., Elisa, N., & Eliot, N. (2019). Privacy and security aspects of E-government in smart cities. Smart Cities Cybersecurity and Privacy, 89–102.

Yen, W. T. (2020). Taiwan’s COVID-19 Management: Developmental State, Digital Governance, and State-Society Synergy. Asian Politics and Policy, 12(3), 455–468. https://doi.org/10.1111/aspp.12541

Zenner, K. (2021). The European Parliament’s role in EU digital governance: Aspiration and reality. European View, 20(2), 131–139.

Zhao, W., Liang, Z., & Li, B. (2022). Realizing a Rural Sustainable Development through a Digital Village Construction: Experiences from China. Sustainability (Switzerland), 14(21), 14199. https://doi.org/10.3390/su142114199

Zwattendorfer, B., Stranacher, K., Tauber, A., & Reichstädter, P. (2013). Cloud computing in e-government across Europe a comparison. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 8061 LNCS, 181–195. https://doi.org/10.1007/978-3-642-40160-2_15




DOI: https://doi.org/10.46507/jcgpp.v5i2.246

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Kisman Karinda, Erwin Nursin, Muhammad Sawir, Thanaporn Sriyakul

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Creative Commons License
Journal of Contemporary Governance and Public Policy is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

View My Stats