Digitalization of Political Governance: E-Government Implementation at the National Unity and Politics Agency of Palangka Raya City
DOI:
https://doi.org/10.46507/jclp.v5i1.866Keywords:
Digitalization, E-Government, Political GovernanceAbstract
This study aims to analyse the digitalization of political governance through the implementation of e-government at the National Unity and Politics Agency of Palangka Raya City. The study focuses on how digital technologies are utilized to support political governance, institutional administration, data management, community organization registration, grant services, and research-related services. A qualitative descriptive approach was employed, with data collected through direct observation, in-depth interviews with service providers and users, and documentation. The data were analysed using an interactive model involving data reduction, data display, and conclusion drawing. The findings indicate that e-government implementation is supported by policy direction, managerial commitment, institutional coordination, and basic digital infrastructure, particularly the availability of an official website and digital information systems. However, digitalization remains constrained by limited public outreach, uneven digital competencies among personnel, low public awareness of online services, and the absence of fully integrated digital transactions. The study argues that strengthening digital capacity, expanding political and civic information outreach, and integrating online services are essential for developing more transparent, accessible, and responsive digital political governance at the local level.
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